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Exam 12: Teams: Processes and Communication

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Question 71

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Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII) , responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Jeremy's tendency to listen to Heather and ignore Ryan reflects which factor in effective decision making?

A) Production blocking
B) Staff validity
C) Hierarchical sensitivity
D) Decision informity
E) Transition process gain

F) A) and E)
G) All of the above

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Question 72

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Teamwork processes have a negative effect on team performance.

A) True
B) False

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Question 73

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Discuss three specific factors that account for a team's ability to make effective decisions.How can these factors be used for improving team decision making?

Noah, a services manager at the Feelwell Health Clinic, consulted an alternative medicine specialist to see if it is feasible to incorporate certain treatments as part of the clinic's services.Noah is performing a(n) _____ activity of the boundary spanning process.

Distinguish between brainstorming and groupthink.

Team characteristics, such as member diversity, task interdependence, team size, and so forth, have an impact on team effectiveness.

Which of the following is a type of team process training?

_____ can be beneficial to teams if it stimulates conversations that result in the development and expression of new ideas.

Having a cell phone conversation during a rock concert is difficult because of:

Teamwork activities that focus on preparation for future work are termed as transition processes.

It is easy to keep an accurate account of the contribution of each member in a team.

According to research, task conflict results in increased team effectiveness irrespective of the trust on the team and the manner in which the conflict is managed.

Monitoring, evaluating, and providing performance-related feedback is associated with which of the following competencies?

Scenario: Model Industries, Inc.Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc.(MII) , responsible for generating ideas for new marketing strategies.Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client.All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing.Ryan can make some good recommendations, but sometimes his recommendations are completely off base.Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes.In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Heather is engaging in which of the boundary-spanning processes?

The development of courses of action and contingency plans, and then adapting those plans in light of changes that occur in the team's environment refers to:

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?